Legal notice
GENERAL TERMS AND CONDITIONS
These terms of use governs your purchases from, and your use of, the http://thewildjwls.com website and forms a contract between you and The Wild JWLS : Avenue Latérale, 3 1180 Bruxelles.
By making a purchase from, and using, this website you agree to these terms of use. Please make sure that you have read and understood these terms of use when using our site.
CONFIRMATION
Once we have received your order we will send an electronic invoice to your e-mail address as a confirmation of your purchase. It is important that you enter the correct e-mail address when placing your order. We recommend saving this email in order to facilitate any contact with customer service you may have in the future. The order confirmation (receipt) also serves as guarantee of proof of purchase.
PAYMENT
You may pay with either credit or debit cards. Mollie, Bancontact, Paypal services manages all of our banking transactions. The Wild JWLS does not store any credit card numbers.
PRICE
All sales prices mentioned on this website include taxes, exclusive of the shipping costs. The shipping costs are determined during the buying process and communicated to the user, subject to the type of product, the total amount of purchased products and the chosen shipping method by the user.
The final price total is in Euro and explicitly and clearly stated before the user confirms its purchase. The published price only refers to the written description of the products. The matching pictures are used purely as illustrations and can contain elements that are not included in the price. We have the right to change certain prices, including the shipping costs, at any moment whichever the motive, although there is an engagement to apply the published prices at the moment of the purchase by the User. Items that are in sale are non refundable. They can be exchanged for a voucher or another jewel.
ORDERS NOT FULFILLED
Occasionally, we may have just sold an item which you ordered, and have not had time to take it off our site. We apologize for any disappointment, but we will contact you to see if you would like a substitution or just a cancellation.
COMPLAINTS
Every visible damage of a product or other problems with the delivery or other things has to be reported immediately, with the risk of losing any right, to the following address info@thewildjwls.com.
COMPLAINTS TERMS
It is important that you, as a customer, carefully check your goods/products when you receive your shipment, to check that the products are not damaged and correct. If your product is damaged during transport, whether the damage is visible or hidden, you should report this to the carrier as soon as possible. If you receive your item and see that it is damaged or does not match the item you ordered, please also contact us within 2 months of receiving the product. Please provide the order number and the reason for the complaint and we will contact you as soon as possible. The same applies to returns. Defective products returned to The Wild JWLS must be treated as if they were flawless. With all types of returns it is extremely important that the product is packed in such a way that it cannot be damaged during transport. We have the right to replace defective goods with goods of the same model. If the item is no longer available, the customer will receive a full refund. In case a returned product has no errors or defects, we will return the product to the customer.
LEGAL WARRANTY FOR CUSTOMERS
Each article is subject to the legal warranty of 2 years from delivery to the consumer. Any commercial warranty does not affect these rights.
The consumer can return the defective good free of charge when the legal warranty is legitimately invoked. However, the consumer must inform us within a period of 2 months after the defect has been established, preferably by contacting us by e-mail: info@thewildjwls.com . Failure to do so will invalidate the aforementioned statutory warranty. In order to be able to make a claim under the guarantee, customers must be able to show proof of purchase.
WARRANTY EXCLUSIONS
The (commercial and/or legal) warranty is never valid for defects caused by accidents, negligence, falls, abnormal or incorrect use, use of the article for other purposes for which it is intended, changes or modifications to the article, hard use, poor maintenance. It also does not apply to items with a shorter lifespan.
PROPERTY RIGHTS
The content of this site, including text, logos, images, data and software, is the exclusive property of The Wild JWLS and is protected by all applicable laws. Photos and all other images may not be reproduced, sent or printed for commercial purposes. .
SHIPPING
The risk of loss of or damage to the goods passes to the consumer from the moment he/she takes physical possession of the goods.
RIGHT OF WITHDRAWAL
We provide a 14 day return window for all orders in the following assumptions, whenever it is not related to a personalized defected item:
- I chose the wrong size and I’d like to change it
- The product is not what I expected, and I’d like to return it or exchange it with another one
- I received my order in poor conditions
Items that are bought in sale are non refundable. They can be exchanged for a voucher or another jewel.
Products that will be exchanged or returned must be in perfect conditions and show no evident signs of being used. It is your responsibility to provide adequate packaging to make sure that the items arrive in perfect conditions. If you have trouble finding a suitable packaging, we suggest using the original box that your order came in. If the items are received in poor conditions, we won’t be able to carry out the return as requested.
The time window in which you can exchange or return an item lasts 14 days, starting from the day the order is delivered.
After the package arrives, you will receive a confirmation email, informing you that the amount will be sent to your account. You will receive the amount in the same way you made your purchase. This can take up to 14 business days.
REPRODUCTION OR DUPLICATION
We give you access to use the site, but prohibits downloading content, information, images, logos, text, tags or coding on the site. If you do so, it constitutes a violation of the general terms and conditions of this site.
PRIVACY POLICY
We are committed to protecting the privacy of our customers. We know that you are concerned about how your information is used and shared, and we appreciate your trust that we will do so carefully and sensibly. The following notice describes our privacy policy.
Information Collection and Use
The Wild JWLS is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. We only process data for permitted purposes. We collect information from our users at several different points on the website.
Information That We Collect From Every Visitor
Types of cookies used on https://thewildjwls.com
- Functional: necessary for the proper functioning of the site (does not require the consent of the consumer)
- Analytical: for statistical purposes (does not require the consent of the consumer)
- Commercial: for marketing purposes, to remember someone's preferences, for placing advertisements or third party cookies,... (require the express consent of the consumer).
We collect anonymous session cookie information about the site pages and items you view. This is not used with personally identifiable information (such as the name and address you give us when you place an order), but as aggregate information (group information) that helps us learn more about how people use and react to our site. We collect tracking cookie information about the items you add to your cart so your cart selections are not lost between visits, but will not know who placed the items in the cart unless you send an order.
Personal Information you provide us when you place an order: we will need your name, phone number, e-mail address, and mailing address so that we can process and contact you about the order, and to send you information that’s of interest. We will keep a record of this information and the items you purchase. This allows us to process and fulfill your orders and return requests, and to send you information that’s of interest.
When you visit https://thewildjwls.com or send us an e-mail, you consent to receive communications from us electronically. We will communicate with you by e-mail. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Information Sharing
We do not exchange or share our customers' email addresses with third parties for marketing or promotional purposes. We must share information about your individual orders on a confidential basis in order to obtain permission to charge your credit card, verify your address and deliver your orders. We release account and other personal information when we believe release is appropriate to comply with the law; court order; enforce or apply our terms and conditions and other agreements; or the rights, property, or safety of The Wild JWLS, www.thewildjwls.com, our users, or others. This includes exchanging information with other companies and organizations for fraud protection, collecting unpaid purchase balances, and reducing credit risk. This protects you against price increases due to uncollected debts.
CUSTOMER SERVICE
Our customer service department is available through email at info@thewildjwls.com or by mail at the following address: Avenue Latérale, 3 1180 Uccle.
SHIPPING COST AND TIME
The shipping time in Belgium is around 1 to 2 business days. If delivery is delayed, or if an order can not or only partially be carried out, the consumer will receive a message at the latest one month after the order was placed. In that case, the consumer has the right to dissolve the agreement free of charge, to request an equivalent replacement product, or to obtain any compensation.
The shipping time for international depends on the country of destination. All deliveries are traceable.
APPLICABLE LAW - JURISDICTION
The Belgian law is applicable. These Terms and Conditions are not applicable to purchases through other points of distribution than the webshop info@thewildjwls.com